KUMAR, Manoj; ANAND, Madhu. Critical Attributes in Service Quality & Passengers Satisfaction:An Empirical Study of UPSRTC in Agra District. Adarsh Journal of Management Research, [S. l.], v. 6, n. 2, p. 4–16, 2013. DOI: 10.21095/ajmr/2013/v6/i2/88257. Disponível em: https://adarshjournals.in/index.php/ajmr/article/view/88257. Acesso em: 8 sep. 2024.