PATEL, Hurmaz D.; DESAI, Mehul P. A Study on Relation between Customer Satisfaction, Customer Loyalty and Intention to Switch from one Bank to another Bank in Surat City. Adarsh Journal of Management Research, [S. l.], v. 9, n. 1, p. 1–13, 2016. DOI: 10.21095/ajmr/2016/v9/i1/103771. Disponível em: http://adarshjournals.in/index.php/ajmr/article/view/103771. Acesso em: 16 sep. 2024.